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Privacy & Cookies Policy

Success Local Limited’s (also referred to as our, we, us) privacy policy (Policy) describes how we collect, use and disclose personal information. Our Policy is suitable for the Success Local website only and applies to all visitors. However, we do not offer, or ever intend on offering, our services to those under the age of eighteen. We do not knowingly collect or process data of anyone under of the age of eighteen too.

By accepting and continuing to access our site, you are consenting to the collection of your data. If this data is classified as personal data (data that can be used to identify you as an individual) we will seek consent to collect and process it. By accepting our privacy policy you are agreeing to the terms outlined below (please click a topic to find out more).

1. Information We Collect

We collect and use personal information submitted through our contact form for a range of purpose that are outlined in this Policy.

2. How Your Collected Information Is Used

We use data to respond to requests that are made by you and hold on to that data for the minimum length required to fulfil our business’s purpose and operations, inline with GDPR requirements.

3. How Your Information Is Shared

We share data, when required, with other marketing agencies and third parties in the perceived best interests of an individual and to fulfil any requests made by an individual.

4. Access & Updates To Your Information

We will provide you with all details around how your data is stored and processed upon request. You can access, update, oppose, delete, block, limit and object to the processing of your data at any point. All requests will be completed within 30 days, free of charge.

5. International Transfers

We do not transfer your data outside of the E.U. unless a specific request is made asking us to do so.

6. Your Choices, Rights & Withdrawing Consent

You can opt out of receiving future marketing communications from us through our opt out page or by emailing us at [email protected].

7. Security Of Your Information

We keep all digital and physical data as secure as possible in order to protect your data.

8. Links To Other Sites

Our website may contain links to other websites that are not controlled by Success Local. We are not responsible for the way they store and process personal data unless passed to them by Success Local.

9. Cookies & Tracking

To improve user experiences we use cookies on our site. None of the cookies we use allow us to see or establish the personal data of an individual.

10. Changes To The Policy

If our Policy is updated or amended, after you have agreed to it, you will be notified and given the option to accept these changes.

11. Contact Us

To find out more about this Policy, please feel free to contact us.

  1. Information We Collect

We collect personal information that is provided by you through the use of our contact form. The types of personal data collected can include name, address, email address, telephone number and any further personal information you choose to provide us with. We do not collect or store the data of anyone under the age of eighteen and we do not offer any of our services to those under the age of eighteen. Any data provided to us will only be collected if we have a contractual, legal or legitimate purpose to store the data.

We also track and store user behaviour through Google Analytics and Hotjar (when deployed). We do not use either of these tools to identify an individual. From time to time collect data from surveys, which will require users to positively submit their data.

  1. How Your Collected Information Is Used

Your collected data will be used to contact you in regards to any request you have made. User behaviour will be used to monitor the performance of the site and to make relevant changes where necessary.

Your personal data will be used to provide you with the latest Success Local news, updates and industry updates. We will also use the data to provide you with recommendations of products and services that may be good for you. This type of marketing will only be conducted after gaining a positive opt in from an individual.

Your personal data may, upon being agreed in writing or verbally, be used to complete transactions that form any part of a contractual agreement. We will also use these details to seek consent from you for marketing and business purposes. Business purposes accounts for any activity conducted by Success Local, on behalf of the customer, after a contract or sale has been agreed.

  1. How Your Information Is Shared

Where appropriate, we may share your personal detail with other marketing agencies (service providers). We will only do this in the best interests of the individual and if there is a requirement to fulfil a request or service. Any information shared with our service providers is controlled by Success Local.

Your data will be shared with employees of Success Local across the management, digital marketing, sales and website development departments.

Under no circumstances to do we loan or sell your data to any third parties and our service providers will not market to any individual whose data they have received.

  1. Access & Updates To Your Information

Any individual can make a request to access or update any and all data help by Success Local. If this data has been shared with third parties then we will also ask them to make the relevant updates. All requests will be completed, free of charge, within 30 days.

If we have a contractual or legal reason to withhold your data or to keep the data as it is, then we shall report this to an individual. All requests will be recorded and will be included in any amalgamation of personal data.

  1. International Transfers

We do not transfer or obtain personal data outside of the United Kingdom (U.K.). If requested to do so, we will correlate and send the data to the individual who made the request.

  1. Your Choices, Rights & Withdrawing Consent

You have the right to opt out or to stop the processing of your data at any time. To do this you will need to use our opt out page or you can email [email protected]. You have the option to opt in or out of receiving communications by telephone, post, SMS or email. We will not use any other method of communication to contact you.

You can withdraw your consent to market to you at any time and this will be applied to our business operations with immediate effect. If you wish to delete, modify or withdraw consent of the processing of your data, we will oblige as long as we have no contractual or legal obligation that counteracts the request.

  1. Security Of Your Information

All personal data is kept securely, whether that is as a physical or digital copy. If data is to be deleted we ensure that it is permanently deleted and cannot be recovered. Success Local have conducted a full assessment of the tools, programs and storage locations that are used by the business to ensure all personal data is secure.

All employees have agreed to a strict code of conduct regarding the usage, storage and movement of personal data that they have access too.

If you believe that the security of your personal data is at risk, please contact us immediately at [email protected].

  1. Links To Other Sites

Any links to other sites from the Success Local domain are there to benefit users. Under no circumstance do we accept any liability for what is displayed or found on these sites and users risk visiting them on their own accord.

  1. Cookies & Tracking

What are cookies?
How do we use cookies?
Types of Cookies we use
Manage cookie preferences
Cookie Settings

You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using any other web browser, please visit your browser’s official support documents.

  1. Changes To The Policy

Any Policy updates made to this document are made with immediate effect. Where required by law and inline with the GDPR we will inform individuals of these updates and seek further consent from them if required. You are not required to accept these updates. When updated we will record the date the latest version of this document went live and will outline this to you on the Policy. All updates will also be made on the copy of our Policy shown on the website.

  1. Contact Information

If you have any questions regarding this privacy statement or your personal data please feel free to contact us at:

Success Local Limited
1st Floor, Unit 2 Swift Park
Old Leicester Road
CV21 1DZ

[email protected]
01788 288 800