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Not Receiving Your Email Enquiries From Your Business WordPress Website?

Advice 3 minutes read July 2, 2018

If you use an email service not linked to your domain (such as BT, AOL, Gmail, Yahoo etc.) you may have noticed that enquiries sent by the contact forms embedded on your website have not been arriving in your e-mail inbox or even your spam folder.

Unfortunately, it has been a common issue as of late so you are not alone in having this issue.

But why is it happening?

The issue could have something to do with a security policy used to improve and monitor protection of the domain from fraudulent and spam email. The name of this policy is called DMARC (Domain-based Message Authentication, Reporting & Conformance).

To the person sending the enquiry it looks as if the email has been sent as normal, however, in a lot of cases the email is blocked by the likes of BT, AOL, Yahoo etc. So for example if you have an @yahoo.com email address set to receive emails from your website’s contact form and someone sends you an enquiry it won’t reach your inbox and the person sending the enquiry won’t be notified of this.

What can you do?

There are a few things you can try in order to make sure you are receiving your enquiries made through your website.

1 – Speak to your web company

If you are experiencing any issues with receiving enquiries from your WordPress site, get in touch with your website company to see if they can aid you with installing an SMTP plugin to try resolve any issues you may have.

SMTP is an abbreviation for “Simple Mail Transfer Protocol” and can be used as an alternative to the default WordPress mailer.

The issue with the default WordPress “PHP mailer” is some email servers cannot identify the origin of where the email is being sent from, which is usually caused by improper server configuration at the hosting end. This can cause emails to be caught in the spam/junk folder or worst, not being received at all. Configuring SMTP (Simple Mail Transfer Protocol) as an alternative to the WordPress “PHP mailer” can increase the delivery rate of emails and thankfully, making the switch is relatively simple.

If you get stuck, get in touch with your web company or contact us using our contact form here.

2 – Try an alternative email address in the sender field

Another possible fix is to change the sender address to your own email address. This may become frustrating as if you want to respond to the mail recipient you will have to set up the “Reply To” email address with the sender email address so that when you click reply, you do not end up replying to yourself.

By doing this the email is actually coming from yourself, but if you click reply, it goes to the sender. This is not a very elegant solution however in some cases it has helped to get those enquiries rolling in again.

3 – Set up a business email address

The final option (and possibly the easiest) is to create a business dedicated email address, separate to BT or Yahoo, to receive your enquiries from your website. A business email address would be a new email address which is linked to your website domain, for example “[email protected].”

By having a seperate email address linked to your business domain you are avoiding risking those emails bouncing at all and have the added benefit of keeping them all in one place.

If you have any issues or need any help feel free to get in contact with one of our web professionals.

Posted in Advice